Publicité
Les langues disponibles
Les langues disponibles
How to make a claim
Please contact your trophon2 customer service representative with any queries regarding this warranty
or post warranty repairs. If you wish to make a warranty claim, please contact your trophon2 customer
service representative.
Nanosonics will make arrangements for the collection of your trophon2 device. You will be responsible
for uninstalling, reinstalling and recommissioning the trophon2 device, regardless of whether or not it is
found to be defective. If Nanosonics finds on examination that the trophon2 device is defective in
materials and workmanship and is within the warranty period, then we will repair or replace the defective
trophon2 device at our discretion. In this case, Nanosonics will bear the reasonable cost of collection
and return delivery of the repaired trophon2 device, or replacement trophon2 device, to you at a time
stipulated by Nanosonics. If we are unable to repair or replace the trophon2 device for any reason, we
will discuss with you an appropriate solution including upgrading you to a newer model or refunding the
purchase price.
If Nanosonics finds on examination that the trophon2 device is not defective in materials and
workmanship in Nanosonics' sole opinion, or if you are not entitled to the benefit of this warranty (for
example, if any of the above exclusions apply, or the claim was not made within the warranty period),
then Nanosonics may require you to bear the cost of collection and return delivery of the trophon2 device
to you, and the costs of any repairs to the trophon2 device, or replacement trophon2 device, requested
by you.
You acknowledge that the servicing, repair or software update may result in the loss of user-generated
data stored on the trophon2 device. You are responsible for backing up all data prior to any service
activity or repair, including a software update. You accept that Nanosonics is not responsible for any
loss of data under any circumstances.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods.
Australia: The following statement only applies if you are a 'consumer' for the purpose of the Australian
Consumer Law at Schedule 2 of the Competition and Consumer Act 2010.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under this
product warranty are in addition to other rights and remedies you may have under law in relation to our
goods.
New Zealand: The following statement only applies if you are a 'consumer' for the purpose of New
Zealand's Consumer Guarantees Act 1993.
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
This guarantee applies in addition to the conditions and guarantees implied by that legislation.
United States: The following statement only applies to purchasers of the trophon2 device in the United
States.
This warranty is a limited warranty and is the sole and exclusive warranty applicable to the product(s)
described herein and is made in lieu of all other warranties, express or implied, including without
limitation warranties of merchantability or fitness for a particular purpose.
Other Countries: You may have statutory rights in relation to the trophon2 device and these are not
affected by this warranty.
APPENDIX 3: MicroDoc Licence Agreement
By purchasing and/or installing and/or using the trophon2 device, you accept and agree to be bound by
the terms of the below End User License Agreement (EULA) relating to the use of MicroDoc Oracle
Java SE Embedded 8 software (the Software) utilised in the trophon2 device. If you do not agree to all
of the terms of the EULA, you must not install and/or use the trophon2 device.
37
L03082 4.0 01/2023
Publicité
