Error Code Series 400; Error Code Series 500; Repairs / Returns To Ecolab Engineering Gmbh; Conditions For Returns - Ecolab EcoAdd Manuel D'utilisation

Operational malfunctions / troubleshooting
10.2.4

Error code series 400

NOTICE!
With some error messages the pump should always be sent to the
customer service department as it is only possible to access the level of the
control to which these messages relate. The
pumps to Customer Service.' on page 149 should be observed!
Fault description
Error 401
Error 402
Error 403
Error 405 to 418
10.2.5

Error code series 500

NOTICE!
With some error messages the pump should always be sent to the
customer service department as it is only possible to access the level of the
control to which these messages relate. The
pumps to Customer Service.' on page 149 should be observed!
Fault description Cause
Error 500 Internal communication - timeout.
Error 501 Internal communication - internal error.
Error 502 Internal communication - no
communication participants found.
10.3

Repairs / returns to Ecolab Engineering GmbH

10.3.1

Conditions for returns

DANGER!
Information about sending pumps to Customer Service.
Note that our Customer Service department will accept delivery only of
parts and pumps that are clean, have been flushed with water and are free
from metering agents.
Always thoroughly clean all parts before returning parts and pumps.
Please also pack the returned goods in a suitable bag to prevent residual
moisture from leaking into the surrounding packaging.
Together with the returned pump, please include a copy of the product data
sheet for the metered chemical being used so that our service employees
can use the required PPE when working with the pump.
417102276 Rev. 5-02.2020
Cause
Motor overloaded.
Fault in motor hardware.
Fault in motor control.
Motor blocked.
Ä 'Information about sending
Remedy
Send pump to Customer Service.
Send pump to Customer Service.
Send pump to Customer Service.
Send pump to Customer Service.
Ä 'Information about sending
Remedy
Send pump to Customer Service.
Send pump to Customer Service.
Send pump to Customer Service.
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