13�4 Error Message On Display - Durr Dental VistaScan Mini Notice De Montage Et D'utilisation

Troubleshooting
Problem
Loud operating noises
after switching on lasting
more than 30 seconds
Unit not responding
Network connection has
been disconnected
EN
13.4 Error message on display
Problem
Error code 1008
Error code 1010
Error code 1022
Error code -1024
Error code -1026
Error code 1100
38
Probable cause
Radiation deflector defective
The unit has not yet completed
the startup procedure
Unit is blocked by the firewall
Connecting cable between unit
and computer not correctly con-
nected
The IP address of the unit is be-
ing used by another unit
Probable cause
Connection interrupted
Temperature of unit too high
Subassembly not initialised
Internal data communication fault
Incorrect acquisition mode
Permitted time for scan process
exceeded
Solution
Inform a service technician�
i
After switching on, wait 20 - 30
i
seconds until the startup proce-
dure has finished�
Enable the ports for the unit in
i
the firewall settings�
Check the connection cable�
i
Check the network settings (IP
i
address and subnet mask) and
assign a unique IP address to
every unit�
Inform a service technician if the
i
problem persists�
Solution
Update the firmware�
i
Allow the unit to cool down�
i
Inform a service technician�
i
Fault in software, update the
i
software if required�
Inform a service technician�
i
Switch the unit off and back on
i
again�
Update the firmware�
i
Darken the room�
i
Turn the unit so that no light can
i
fall directly into the entry slot�
Select a different acquisition
i
mode
Inform a service technician�
i
Update the firmware�
i
Reset the scanning modes
i
to the factory settings via the
unit interface or the Imaging
Software�
Inform a service technician�
i
Check the belt drive�
i
Check for blockage, remove
i
image plate from unit�
2141100009L30 1612V001