Durr Dental VistaScan Mini Notice De Montage Et D'utilisation page 89

Problem
The unit does not appear
in the options list in Vista-
Config
The unit appears in the
VistaConfig options list
but connection is not pos-
sible
Error message "E2490"
Error during data trans-
mission between unit and
computer. Error message
"CRC error timeout"
13.3 Fault on the unit
Problem
Unit does not switch on
Unit switches back off af-
ter a short time
Unit is on but none of the
indicator LEDs are lit up
(status, error or operating
LEDs)
2141100009L30 1612V001
Probable cause
Unit is connected behind a router
The unit IP address is being used
by another appliance�
Subnet masks of the computer
and the unit do not match
The connection to the unit was
interrupted while the software
was still attempting to communi-
cate with the unit
Connecting cable used is incor-
rect or too long
Probable cause
No mains voltage
On/off switch is defective
Mains cable or power supply unit
plug not inserted correctly
Hardware fault
Mains supply voltage too low
Display defective
Troubleshooting
Solution
Configure the IP address without
i
an intermediate router on the
unit�
Reconnect the router�
i
Manually enter the IP address in
i
VistaConfig and register the unit�
Check the network settings (IP
i
address and subnet mask) and
assign a unique IP address to
every appliance�
Inform a service technician if the
i
problem persists�
Check subnet masks, adjust if
i
necessary�
Restore the connection to the
i
unit�
Repeat the process�
i
Only use original cables�
i
Solution
Check the mains cable and
i
plug connection and replace if
necessary�
Check the power supply unit�
i
If the green status LED does
i
not light up, replace the power
supply unit�
Check the mains fuse in the
i
building�
Inform a service technician�
i
Check the mains cable and plug
i
connections�
Inform a service technician�
i
Check the mains supply voltage�
i
Inform a service technician�
i
EN
37