SciCan AUTOCLAVE Statim 2000 G4 Manuel De L'utilisateur page 43

9 Troubleshooting
Problem
Touchscreen is blank/white
Touchscreen is blank/ dark
USB storage device does not contain
the last print out
Touchscreen shows:
Unit is not sending emails
Not receiving emails from the unit
con't.
Solution
Power was interrupted during a firmware upgrade.
Power off the unit and power it on again.
It can take up to 6 minutes before the main menu
screen appears.
Check power source.
Re-insert the USB storage device and wait for
the data to copy over again.
If problem persists, back up all the information
you have on the USB device and reformat it.
NOTE: You can always access all your unit's cycle
information through the unit's web portal.
An X over the connectivity icon means the unit is not
connected to a network. If it is supposed to be
connected to a network and the X is visible, it is
because the unit is unable to acquire an IP address.
To resolve the issue, try some of the following:
•
Check that the router is functioning properly
•
Check the LAN cable (try a new cable
if possible)
•
Make sure your router assigns IP addresses
automatically.
•
Renew the IP address by following these steps:
1. Scroll through the setup menu to
NETWORK SETUP and select.
2. Select RENEW IP
Check email settings by using the TEST button on
the unit's web portal. From the SETUP web page,
select the TOOLS tab. Click on TEST to check your
router, unit, and Internet connections. If all settings
appear to be OK. Go to the unit's touchscreen and
renew the IP address by following these steps:
1. Scroll through the setup menu to
NETWORK SETUP and select.
2. Select RENEW IP
Check your spam filter. Be certain the unit has been
identified as an accepted email source.
Ensure that you have accepted the SciCan Privacy
policy by putting a check mark in the box on the
CONTACTS page of your web portal.
Page 43