Appendix 2: Product Warranty Terms And Conditions - Nanosonics trophon EPR Mode D'emploi

APPENDIX 2: PRODUCT WARRANTY TERMS AND CONDITIONS

Terms
This warranty is given by Nanosonics Limited ABN 11 095 076 896 of 14 Mars Road, Lane Cove,
NSW 2066 Australia (Nanosonics).
Nanosonics warrants to the customer that the trophon EPR is free from defects in material and
workmanship that materially affect its function under normal use and service for a period of 12 months
commencing upon the date of purchase (warranty period).
You may have statutory rights in relation to the trophon EPR and these are not affected by this
warranty.
Exclusions
This warranty does not apply in the following circumstances (regardless of how those circumstances
arise):
a. where the trophon EPR has not been used, handled, installed, stored, cleaned and serviced in
accordance with the relevant user manual or other written instructions issued by Nanosonics
(including where used in temperature or other external conditions exceeding those set out in
the product specification, or serviced by persons other than Nanosonics' approved service
personnel);
b. where modifications have been made to the trophon EPR, other than by Nanosonics or its
authorised service providers;
c. where unauthorised consumables, accessories or other chemicals or items have been used
with the trophon EPR;
d. where the trophon EPR is used in conjunction with other equipment or products (other than
multiple use ultrasound probes as described in the user manual), without Nanosonics' prior
written consent;
e. where the trophon EPR has been damaged due to external or environmental causes of any
kind (including factors such as voltage fluctuations, excess voltage or power failure);
f. where the trophon EPR has been damaged as a direct or indirect result of any malicious or
negligent act or omission by any person (other than Nanosonics or its authorised service
providers);
g. where the defect does not materially affect the function of the trophon EPR (for example
scratches or marks on the external surface of the trophon EPR); or
h. where the serial number or product label has been removed, changed, deleted or made
unrecognizable, or if the number or label is no longer clearly distinguishable for other reasons
beyond Nanosonics' control and therefore it is not possible to conclusively identify the product.
This warranty applies to the trophon EPR and defective parts only; the warranty does not cover the
replacement of used disinfectant cartridges or of parts which need periodic replacement during the life
of the product as a result of the ordinary use made of them.
How to make a claim
Please contact your trophon customer service representative with any queries regarding this warranty
or post warranty repairs. If you wish to make a warranty claim, please contact your trophon EPR
customer service representative,
[support@nanosonics.com.au]. You can also send a warranty claim in writing (with proof of purchase)
to Nanosonics at: 14 Mars Road, Lane Cove, NSW 2066 Australia.
Nanosonics will make arrangements for and bear the cost of the collection of your trophon EPR. You
will be responsible for uninstalling, reinstalling and recommissioning the trophon EPR, regardless of
whether or not it is found to be defective. If Nanosonics finds on examination that the trophon EPR is
defective in materials and workmanship and is within the warranty period, then we will repair or
replace the defective trophon EPR at our discretion. Nanosonics will bear the cost of return delivery of
the repaired trophon EPR, or replacement trophon EPR, to you. If we are unable to repair or replace
the trophon EPR for any reason, we will discuss with you an appropriate solution including upgrading
you to a newer model or refunding the purchase price.
If Nanosonics finds on examination that the trophon EPR is not defective in materials and
workmanship, or if you are not entitled to the benefit of this warranty (for example, if any of the above
L00049 5.0 03/2017
or contact Nanosonics at [+61 2 8063 1603] or
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