Appendix 2: Product Warranty Terms And Conditions - Nanosonics trophon 2 Mode D'emploi

APPENDIX 2: PRODUCT WARRANTY TERMS AND CONDITIONS

Terms
This warranty is given by Nanosonics Limited ABN 11 095 076 896 of 14 Mars Road, Lane Cove, NSW
2066 Australia (Nanosonics).
Nanosonics warrants to the customer that the trophon2 is free from defects in material and workmanship
that materially affect its function under normal use and service for a period of 12 months commencing
upon the Date of Purchase (warranty period).
Exclusions
This warranty does not apply in the following circumstances (regardless of how those circumstances
arise):
a. where the trophon2 has not been used, handled, installed, stored, cleaned and serviced in
accordance with the relevant user manual or other written instructions issued by Nanosonics
(including where used in temperature or other external conditions exceeding those set out in the
product specification, or serviced by persons other than Nanosonics' approved service
personnel);
b. where modifications have been made to the trophon2, other than by Nanosonics or its authorised
service providers;
c. where unauthorised consumables, accessories or other chemicals or items have been used with
the trophon2;
d. where authorised consumables, accessories or other chemicals or items have been used
inappropriately or incorrectly with the trophon2;
e. where the trophon2 is used in conjunction with other equipment or products (other than multiple
use ultrasound probes as described in the user manual), without Nanosonics' prior written
consent;
f. where the trophon2 has been damaged due to external or environmental causes of any kind
(including factors such as voltage fluctuations, excess voltage or power failure);
g. where the trophon2 has been damaged as a direct or indirect result of any malicious or negligent
act or omission by any person (other than Nanosonics or its authorised service providers);
h. where the defect does not materially affect the function of the trophon2 (for example scratches
or marks on the external surface of the trophon2); or
i. where the serial number or product label has been removed, changed, deleted or made
unrecognizable, or if the number or label is no longer clearly distinguishable for other reasons
beyond Nanosonics' control and therefore it is not possible to conclusively identify the product;
or
j. where you have not followed a reasonable instruction of Nanosonics however communicated to
you
This warranty applies to the trophon2 and defective parts only; the warranty does not cover the
replacement of used disinfectant cartridges or of parts which need periodic replacement during the life
of the product as a result of the ordinary use made of them.
How to make a claim
Please contact your trophon2 customer service representative with any queries regarding this warranty
or post warranty repairs. If you wish to make a warranty claim, please contact your trophon2 customer
service representative.
Nanosonics will make arrangements for and bear the cost of the collection of your trophon2. You will
be responsible for uninstalling, reinstalling and recommissioning the trophon2, regardless of whether or
not it is found to be defective. If Nanosonics finds on examination that the trophon2 is defective in
materials and workmanship and is within the warranty period, then we will repair or replace the defective
trophon2 at our discretion. Nanosonics will bear the reasonable cost of return delivery of the repaired
trophon2, or replacement trophon2, to you at a time stipulated by Nanosonics. If we are unable to repair
or replace the trophon2 for any reason, we will discuss with you an appropriate solution including
upgrading you to a newer model or refunding the purchase price.
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