Warranty And Repair Information - Dogtra RB1000 Serie Notice D'utilisation

- If the above does not resolve your issues, contact
Dogtra customer service at info@dogtra-europe.com
or +33 (0)1 30 62 65 65.
- For Dogtra units over two years old from the
purchase date, the batteries may need to be replaced.
You can replace them yourself by contacting Dogtra.
But, damages incurred to the unit due to improper
battery installation are not covered under any warranty
and any other unauthorized servicing or tampering
with the unit voids your limited lifetime warranty. This
will be up to the user's discretion. If you are still having
problems after replacing the batteries, Dogtra strongly
recommends sending the unit in for inspection.
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WARRANTY AND REPAIR
INFORMATION
LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase. The replaceable batteries of YS100, iQ No Bark Collar, iQ CLiQ
and BALL TRAINER are not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe
is the customer's responsibility. Dogtra-Europe will provide/pay (via
regular ground service) the shipping cost back to the customer. Any
expedited shipping service will be at the customer's expense. If a repair
is not covered by warranty, the cost of Parts, Accessories, Labor fees,
and Shipping fees incurred are the customer's responsibility. Labor fees
will be
variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty.
We strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements
due to misuse by the owner or dog, improper maintenance, and/or
lost units. Any water damage on the Water Resistant Transmitters of
the Dogtra 175NCP, 180NCP, 200NCP, 400NCP, 410NCP, iQ PLUS,
iQ CLiQ and BALL TRAINER and the Water Resistant Receivers of
the RRS, RRD, RR Deluxe and BALL TRAINER, will not be covered.
All replacement costs for either the transmitter or receiver will be the
owner's responsibility. The warranty does not cover failure resulting
from damage, abuse or loss of parts. The warranty is void if the unit has
been altered or an unauthorized person has damaged the unit while
attempting repair work. Battery replacement by the customer during the
warranty period is not recommended. If the customer chooses to replace
the batteries, any damage to the unit during the change-out by
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