Warranty And Repair Information - Dogtra 600M Serie Manuel Du Propriétaire

TROUBLESHOOTING GUIDE
4. My unit is are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter and the charging port needs to be
inspected. If you suspect your charger/splitter is not
functioning properly please contact Customer
Service at info@dogtra-europe.com or +33 1 30 62
65 65.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is wobbling,
broken or missing, you will need to send the unit in
to the Repair Dept. The charging port must be clean
prior to charging, clean the dirt out with a cotton
swab and some rubbing alcohol. If the dog is in salt-
water, be sure to rinse the receiver and charging port
with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may need to be replaced.
You can replace them yourself by contacting
Dogtra. Damages incurred to the unit due to
improper battery installation are not covered under
any warranty. Battery replacement is the only time
customers should open the unit, any other
unauthorized servicing or tampering with the unit
voids your limited lifetime warranty. If you are still
having problems after replacing the batteries, Dogtra
strongly recommends sending the unit in for
inspection.
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WARRANTY AND REPAIR INFORMATION

WARRANTY AND
REPAIR INFORMATION
Dogtra-europe provides the original purchaser
with a Two years warranty. The Warranty
begins from the date of purchase. For the first
two years coverage is for both parts and labor,
on all our products purchased new. Accessories
such as, chargers, splitter cables, antennas,
straps and batteries have a one-year warranty
from the date of purchase.
Not Covered Under Warranty :
We cannot offer warranty for units/products that
have been bought secondhand or as a resold
product.
* Battery replacement by the customer
during the first year of the warranty is not
recommended. If the customer chooses to
replace the batteries, any damage to the
unit during the change-out by the owner
will void the warranty.
The warranty is void if the unit has been altered
or an unauthorized person has attempted repair
work.
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