Troubleshooting Guide; Warranty And Repair Information - Dogtra RB 1000 Serie Mode D'emploi

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE
My collars are not holding a charge.
- The batteries might not be charged properly, or
the charger, splitter and the charging port
needs to be looked at. If you suspect your
charger/splitter is not functioning properly,
please send Dogtra-Europe your charging units
to have them inspected.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should
be standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair's Department.
The charging port must be clean prior to
charging, clean the dirt out with a cotton swab
and some rubbing alcohol. If the dog is in salt-
water, be sure to rinse the receiver and
charging port with clean water.
- For Dogtra units over two years old from
purchase date, batteries may be replaced when
having battery problems. You can replace them
yourself by ordering parts from Dogtra-
Europe. Damages incurred to the unit due to
improper installation are not covered under
any warranty. This is the only time customers
should open the unit, any other unauthorized
servicing or tampering of the unit voids your
limited lifetime warranty. If after batteries are
replaced, and you still are having problems
with the unit, Dogtra-Europe strongly
recommends sending the unit in for inspection.
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WARRANTY AND REPAIR INFORMATION

WARRANTY AND
REPAIR INFORMATION
Warranty Repair
Dogtra-Europe provides the original
purchaser a two-year limited warranty on parts
and labor from the date of the original purchase.
The warranty does not cover failure resulting
from damage, abuse or loss of parts. The
warranty is void if the unit has been altered or
an unauthorized person has attempted work.
Batteries or the labor to replace them are not
covered under warranty after the first year.
A copy of the sales receipt showing purchase
date is required before warranty work is begun.
Write a note briefly explaining the problem
and include your name, address, city/zip code,
daytime and evening phone numbers.
Return shipping for warranty is the owner's
responsibility. Costs for shipping back to the
customer is covered by Dogtra-Europe. Any
expedited shipping service will be at the
owner's expense.
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