Maintenance; Basic Maintenance; Storage Maintenance; Troubleshooting Guide - Dogtra ARC 1200S Guide D'utilisation

MAINTENANCE

Basic maintenance

Be sure the rubber-charging cap is securely in place
when the collar is in use. After each training session,
carefully inspect the unit for any missing parts or damage
there is no damage to the casing, rinse the receiver/collar
and clean out any dirt or debris.

Storage maintenance

The ARC1200S should be fully charged before storing for
extended periods. While in storage, the unit should be given
units in room temperature. Do not keep the units exposed to
extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
"Troubleshooting Guide" before sending it to Dogtra for
service. If you have any questions or concerns, you may
email them to info@dogtra-europe.com, or call customer
service at +33 (0)1 30 62 65 65.
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TROUBLESHOOTING GUIDE

1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog's skin.
- The contact points may be too short for your dog's
thick or long coat. To place an order for longer contact
points, please contact Dogtra or a Dogtra dealer. If you are
already using longer contact points, you may need to trim
the hair on the dog's neck, so that both contact points are
touching the dog's skin.
- The intensity level may be too low for your dog. Increase
the stimulation until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders.
The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog's. You may
higher and/or increase the stimulation level. Be sure both
- The battery may be low, check the LED indicator light on
the transmitter and receiver/collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please email us
at info@dogtra-europe.com, or call customer service at
+33 (0)1 30 62 65 65.
3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
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