Basic Maintenance; Warranty And Repair Information - Dogtra StB-Hawk Mode D'emploi

BASIC MAINTENANCE

Be sure that the rubber charging plugs are always secured when
the collar is in use. If your plugs break or are ripped, please
contact Customer Service at +33 (0)1 30 62 65 65 to obtain
replacements. After each session, carefully inspect your unit for
any missing parts, or casing damage. Broken casings on either
the unit. The transmitter antenna should be secured and tight for
optimum performance. Rinse the unit after each session and clean
Storage Maintenance
- Your unit should be fully charged for 2 hours before extended
storage. During storage, the unit should be charged every 3
- When traveling, try to store your units in a room or slightly
warmer temperatures. Do not transport the unit exposed in
extreme climates.
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WARRANTY AND REPAIR
INFORMATION
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTYfor the products sold by Dogtra-Europe and its authorized distributors/
retailers. The warranty begins from the date of the original purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are not covered
by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground
service) the shipping cost back to the customer. Any expedited shipping service will
be at the customer's expense. If a repair is not covered by warranty, the cost of Parts,
Accessories, Labor fees, and Shipping fees incurred are the customer's responsibility.
Labor fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly
recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water damage
on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 400NCP,
410NCP Series, and iQ Pet Series, and the Water Resistant Receivers of the RRS,
RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The
warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work. Battery replacement by the customer during the
warranty period is not recommended. If the customer chooses to replace the batteries,
any damage to the unit during the change-out by the owner will void the warranty. The
removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
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