Maintenance; Basic Maintenance; Storage Maintenance; Troubleshooting Guide - Dogtra ARC Guide D'utilisation

MAINTENANCE

Basic maintenance

Be sure the rubber-charging cap is securely in place when the
collar is in use. After each training session, carefully inspect the
unit for any missing parts or damage to the casing. Damaged or
broken casing may affect the waterproof guarantee on the unit.
After confirming that there is no damage to the casing, rinse the
receiver/collar and clean out any dirt or debris.

Storage maintenance

The Dogtra ARC should be fully charged before storing for
extended periods. While in storage, the unit should be given
a full charge once a month, and before the first use. Store the
units in room temperature. Do not keep the units exposed to
extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
"Troubleshooting Guide" before sending it to Dogtra for
service. If you have any questions or concerns, you may email
them to info@dogtra.com, or call customer service at
1-888-811-9111.
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TROUBLESHOOTING GUIDE

1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on. To turn the receiver/
collar on, place the red dot on the back of the transmitter to the
red dot on the receiver until the green LED indicator turns on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog's skin.
- The contact points may be too short for your dog's thick or
long coat. To place an order for longer contact points, please
contact Dogtra or a Dogtra dealer. If you are already using
longer contact points, you may need to trim the hair on the
dog's neck, so that both contact points are touching the dog's
skin.
- The intensity level may be too low for your dog. Increase
the stimulation until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders.
The response may be very subtle.
2. The LED indicator light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dog's. You may need
to try the unit on your fingertips where sensitivity is higher
and/or increase the stimulation level. Be sure both contact
points are touching both of your fingertips.
- The battery may be low, check the LED indicator light on the
transmitter and receiver/collar for battery life.
- Make sure the receiver/collar is coded to the transmitter.
To code the receiver/collar to the transmitter see section
10. Code Setting.
- If you have a full charge, and you have done all of the above,
your unit may need to be serviced. Please email us at info@
dogtra.com, or call customer service at 1-888-811-9111.
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