Troubleshooting Guide; Warranty And Repair Information - Dogtra YS VIBE Manuel Du Propriétaire

TROUBLESHOOTING GUIDE

1. How do I charge and maintain my product?
- The YS VIBE can be fully charged in 2-3 hours.
- The LED will show red when charging and turn green
when the charging is complete.
- Depending on the frequency of usage, it is
recommended to charge the system once every two
weeks.
- Make sure the charging pin is not damaged and there is
no corrosion inside of the charging port. The charging
port can be cleaned with a cotton swab and some
water.
2. My dog is not reacting to the system.
- Make sure the receiver is turned on and the battery is
in good condition.
- Make sure the strap is not loose and is tight enough on
the dog's neck.
- The intensity level may be too low for your dog. Keep
increasing the level until the dog responds.
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WARRANTY AND REPAIR
INFORMATION
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase. The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ
are not covered by Warranty
* The cost of shipping products under warranty back to Dogtra-Europe is
the customer's responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer's responsibility. Labor fees
will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units. Any
water damage on the Water Resistant Transmitters of the 175NCP, 180NCP,
200NCP, 400NCP, 410NCP Series, and iQ PLUS Series, and the Water
Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be covered. All
replacement costs for either the transmitter or receiver will be the owner's
responsibility. The warranty does not cover failure resulting from damage,
abuse or loss of parts. The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage
to the unit during the change-out by the owner will void the warranty. The
removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
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