Troubleshooting Guide - Dogtra 600M Serie Manuel Du Propriétaire

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the
two red dots together to activate the receiver.
- Be sure the collar strap is tight enough so both
contact points are touching the dog's skin.
- The contact points may be too short for your
dog's thick or long coat. To place an order for
longer contact points, please call +33 1 30 62
65 65. If you are already using longer contact
points, you might need to trim down the hair on
the dog's neck, so both contact points are
touching the skin.
- The intensity level may be too low for your dog.
Keep increasing the stimulation until the dog
responds usually by neck movement, head
shaking, looking over his shoulder, etc.
(response may be very subtle so pay attention.)
2. The LED indicator light comes on, but I do
not feel any stimulation.
- Your tolerance may be higher than your
dog's. You may need to try the unit on your
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TROUBLESHOOTING GUIDE
fingertips where sensitivity is higher and/or
increase the stimulation level. Be sure both
contact points are touching both of your
fingertips.
- The battery may be low, check the LED light
for battery life.
- If you have a full charge, and you have done all
of the above, your unit may need to be serviced.
Please contact Customer Service at
info@dogtra-europe.com or +33 1 30 62 65 65.
3. The transmitter has no range, or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order
parts, please contact Customer Service at
+33 1 30 62 65 65.
- The range indicated on the unit's box is for flat
terrain(line of sight). Heavy brush, trees, hills or
moisture will affect the range of your unit. For
best range, hold the transmitter vertically above
your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range,
such as cars, chain-link dog runs, metal
buildings, and radio towers. For best results,
operate away from these structures.
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