Troubleshooting Guide - Dogtra 3500NCP Notice D'utilisation

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the two red dots
together to activate the receiver.
Push the blue button on the transmitter until it illuminates to
activate the transmitter.
- Be sure the collar strap is tight enough so both contact points are
touching the dog's skin.
- The contact points may be too short for the dog. To place an
order for longer contacts appropriate for your dog, please call
+33 (0)1 30 62 65 65.
- If you are already using the longest contact point available, you
might need to trim down the hair on the dog's neck so both
contact points are touching the dog' s skin.
- The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds usually by neck
movement, head shaking, looking over his shoulder, etc.
(Response may be very subtle so pay attention.)
2. The test light comes on, but I do not feel any stimulation.
- Your tolerance may be higher than your dogs, or your skin very
sensitivity is higher.
- The battery may be low, check the LED light for battery life.
- If you have a full charge, and you have done all of the above,
your unit may need to be serviced.
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Please contact Customer Service at info@dogtraeurope.com or
call +33 (0)1 30 62 65 65.
3. The transmitter has no range, or stimulation is less when
the dog is farther away.
- The antenna(s) may be damaged.
- To order parts please contact Customer Service at +33 (0)1 30
62 65 65.
brush, trees, hills or moisture will af fect the range of your unit.
For best range, hold the transmitter vertically above your head.
Try also moving to higher ground.
chain-link dog runs, metal buildings, radio towers. For best
results, operate away from these structures.
4. My collars are not holding a charge.
- The charging port must be clean prior to char ging, clean the dirt
out with a cotton swab and some rubbing alcohol. If the dog is
in saltwater, be sure to rinse the receiver and charging port with
clean water.
- Your batteries may need to be replaced. You can replace them
yourself by ordering the parts from Dogtra. This is the only time
you should open the unit, any other unauthorized servicing of
the unit voids your limited lifetime warranty.
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