Troubleshooting Guide - Dogtra RB1000 Serie Notice D'utilisation

TROUBLESHOOTING GUIDE

1.My dog is not reacting to the collar.
- Make sure the receiver and transmitter are turned on
by holding down the on/off button on each device
until the LED lights up.
- Be sure the collar strap is tight enough so both contact
points are touching the dog's skin.
- The contact points may be too short for the dog.
To place an order for longer contact points that are
more appropriate for your dog, please call +33 (0)1 30
62 65 65. If you are already using the longest contact
points available, you might need to trim down the hair
on the dog's neck so both contact points are touching
the dog's skin.
- The intensity level may be too low for your dog.
Keep increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking
over its shoulder, etc. (response may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs. We
recommend placing both contact points on your inner
wrist, where the sensitivity is higher, in order to test
the unit.
- The battery may be low, so check the LED light for
battery life.
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3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at +33 (0)1 30 62 65
65 or go to www.dogtra-europe.com.
- The range indicated on the unit's box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the
range of your unit. For best range, hold the transmitter
vertically above your head, and/or try moving to
higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal structures, and
radio towers. For best results, operate away from
these items.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging
units to have us inspect them.
- The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing
straight up and stiff. If the pin is wobbling, broken, or
missing, you will need to send the unit in to the Repair
Department. The charging port must be clean prior
to charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port with clean
water.
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