Dogtra RB1000 Serie Notice D'utilisation page 40

the owner will void the warranty. The removal of serial numbers from
any Dogtra products will void the warranty. Dogtra reserves the right
to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair
will include parts, labor and shipping. The owner will be informed about
the repair costs before the product is repaired. Write a note briefly
explaining the problem. Include your name, address, city/zip code,
phone number and email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting
Guide" in the Owner's Manual and contact customer service by phone
at +33 (0)1 30 62 65 65 or by email at info@dogtra-europe.com, for
technical support, before sending it to Dogtra-Europe for Service. The
cost of shipping products under warranty back to Dogtra-Europe is
the customer's responsibility. Dogtra-Europe is not responsible for
units damaged or lost in transition to Dogtra. Dogtra-Europe is not
responsible for loss of training time or inconvenience while the unit is
in for repair work. Dogtra-Europe does not provide loaner units or any
form of compensation during the repair period. A copy of the sales
receipt showing the purchase date is required before warranty work is
initiated. Please include a brief explanation outlining the problem and
include your name, address, city/state/zip code, daytime phone number,
evening phone number, and email address. If the repair costs are not
covered under warranty, we will call you for payment information and
authorization. For any questions concerning your Dogtra products, call
us at +33 (0)1 30 62 65 65, or email us at sav@ dogtra-europe.com.
Send repair units to
Dogtra-Europe
12-14, Rue Augustin Fresnel
78310 Coignières, FRANCE
The diagrams and representations in the manual may differ slightly from the actual
product depending on the model type.
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