Warranty And Repair Information - Dogtra 3500NCP Notice D'utilisation

WARRANTY AND REPAIR
INFORMATION
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized distributors/
retailers. The warranty begins from the date of the original purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are not covered
by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground
service) the shipping cost back to the customer. Any expedited shipping service will
be at the customer's expense. If a repair is not covered by warranty, the cost of Parts,
Accessories, Labor fees, and Shipping fees incurred are the customer's responsibility.
Labor fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly
recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water damage on
the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 400NCP, 410NCP
Series, and iQ Pet Series, and the Water Resistant Receivers of the RRS, RRD, and
RR Deluxe, will not be covered. All replacement costs for either the transmitter or
receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The
warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work. Battery replacement by the customer during the
warranty period is not recommended. If the customer chooses to replace the batteries,
any damage to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include
parts, labor and shipping. The owner will be informed about the repair costs before the
address, city/zip code, phone number and email address.
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Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the
Owner's Manual and call customer service at +33 (0)1 30 62 65 65, for technical
support, before sending it to Dogtra-Europe for Service. The cost of shipping products
under warranty back to Dogtra-Europe is the customer's responsibility. Dogtra-Europe
is not responsible for units damaged or lost in transition to Dogtra. Dogtra-Europe is
not responsible for loss of training time or inconvenience while the unit is in for repair
work. Dogtra-Europe does not provide loaner units or any form of compensation
during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty
work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. If the repair costs are not covered under warranty, we will call you for
payment information and authorization.
For any questions concerning your Dogtra products, call us at +33 (0)1 30 62 65 65,
or email us at sav@dogtra-europe.com.
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