Warranty And Repair Information - Dogtra PATHFINDER2 Serie Mode D'emploi

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WARRANTY AND REPAIR INFORMATION

Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED WARRANTY for

the products sold by Dogtra-Europe and its authorized distributors/retailers. The warranty

begins from the date of the original purchase. The replaceable batteries of YS100, iQ No Bark

Collar and iQ CLiQ are not covered by Warranty

* The cost of shipping products under warranty back to Dogtra-Europe is the customer's

responsibility. Dogtra-Europe will provide/pay (via regular ground service) the shipping cost

back to the customer. Any expedited shipping service will be at the customer's expense.

If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and Shipping

fees incurred are the customer's responsibility. Labor fees will be variable depending on the

extent of the work required.

To Qualify for the Dogtra Warranty

A proof of purchase is required to initiate repair work under warranty. We strongly

recommend keeping the original receipt.

Not Covered Under Warranty

Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse by the

owner or dog, improper maintenance, and/or lost units. Any water damage on the Water

Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 400NCP, 410NCP Series, and iQ

PLUS Series, and the Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not

be covered. All replacement costs for either the transmitter or receiver will be the owner's

responsibility. The warranty does not cover failure resulting from damage, abuse or loss

of parts. The warranty is void if the unit has been altered or an unauthorized person has

damaged the unit while attempting repair work. Battery replacement by the customer during

the warranty period is not recommended. If the customer chooses to replace the batteries,

any damage to the unit during the change-out by the owner will void the warranty. The

removal of serial numbers from any Dogtra products will void the warranty. Dogtra reserves

the right to retain and discard any parts or accessories that have been found damaged upon

replacement and repair.

Out of Warranty Repair Work

For repair work that is no longer covered by warranty, the cost of repair will include parts,

labor and shipping. The owner will be informed about the repair costs before the product is

repaired. Write a note briefly explaining the problem. Include your name, address, city/zip

code, phone number and email address.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the Owner's

Manual and call customer service at +33 (0)1 30 62 65 65, for technical support, before

sending it to Dogtra-Europe for Service. The cost of shipping products under warranty back

to Dogtra-Europe is the customer's responsibility. Dogtra-Europe is not responsible for units

damaged or lost in transition to Dogtra. Dogtra-Europe is not responsible for loss of training

time or inconvenience while the unit is in for repair work. Dogtra-Europe does not provide

loaner units or any form of compensation during the repair period. A copy of the sales receipt

showing the purchase date is required before warranty work is initiated. Please include a

brief explanation outlining the problem and include your name, address, city/state/zip code,

daytime phone number, evening phone number, and email address. If the repair costs are

not covered under warranty, we will call you for payment information and authorization. For

any questions concerning your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us at

sav@dogtra-europe.com.