Warranty And Repair Information - Dogtra Pathfinder Guide D'utilisation

WARRANTY AND REPAIR INFORMATION

One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED WARRANTY
for the products sold by Dogtra-Europe and its authorized distributors/retailers. The
warranty begins from the date of the original purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are not covered by
Warranty
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground
service) the shipping cost back to the customer. Any expedited shipping service
will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees,
and Shipping fees incurred are the customer's responsibility. Labor fees will be
variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to
misuse by the owner or dog, improper maintenance, and/or lost units. Any water
damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP,
400NCP, 410NCP Series, and iQ Pet Series, and the Water Resistant Receivers
of the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs
for either the transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of
parts. The warranty is void if the unit has been altered or an unauthorized person
has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage to
the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have
been found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will
include parts, labor and shipping. The owner will be informed about the repair
costs before the product is repaired. Write a note briefly explaining the problem.
Include your name, address, city/zip code, phone number and email address.
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Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in
the Owner's Manual and call customer service at +33 (0)1 30 62 65 65, for
technical support, before sending it to Dogtra-Europe for Service.
The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe is not responsible for units damaged or
lost in transition to Dogtra. Dogtra-Europe is not responsible for loss of training
time or inconvenience while the unit is in for repair work. Dogtra-Europe does
not provide loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. If the repair costs are not covered under warranty, we will call
you for payment information and authorization. For any questions concerning
your Dogtra products, call us at +33 (0)1 30 62 65 65, or email us at sav@
dogtra-europe.com.
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