Troubleshooting Guide - Dogtra Pathfinder Guide D'utilisation

TROUBLESHOOTING GUIDE

If the unit is malfunctioning, please refer to the Troubleshooting Guide before
sending it to Dogtra for service. If you have any questions or concerns, you
may email them to info@dogtra-europe.com or call customer service at
+33 (0)1 30 62 65 65.
1. Dog Does Not Respond to Stimulation
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that both contact points are
touching your dog's skin.
- The contact points may be too short for your dog's thick or long coat. To
place an order for longer contact points, please contact Dogtra or a Dogtra
dealer. If you are already using longer contact points, you may need to trim
the hair on your dog's neck, so that both contact points are touching your
dog's skin.
- The intensity level may be too low for your dog. Increase the stimulation
until your dog responds, usually by a neck movement, head shaking, or
looking over the shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel any stimulation.
- Your tolerance may be higher than your dog's. You may need to try the unit
on your fingertips where sensitivity is higher and/or increase the stimulation
level. Be sure both contact points are touching both of your fingertips.
- The battery may be low. Check the LED indicator lights or the app for battery
life.
- If you have a full charge, and you have done all of the above, your unit may
need to be serviced. Please email us at info@dogtra-europe.com, or call
customer service at +33 (0)1 30 62 65 65.
3. The Pathfinder has no range, or the stimulation is weaker when my dog
is farther away.
- Check to see if your fingers are touching the antenna, as the range may
decrease substantially.
- Keep away objects from touching the GPS Connector antenna as the range
may decrease substantially.
- The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills,
buildings, and/or moisture will affect the range of your unit. For the best
range, hold the GPS Connector vertically above your head, and/or try
moving to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog
runs, metal buildings, and radio towers. For the best results, operate away
from these structures.
4. The GPS Connector/Collar is not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port
should stand straight up and firm in the center. If the pin is wobbly, broken
or missing, you will need to send the unit in for repair.
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- The charging port must be clean prior to charging, clean out any dirt with a
cotton swab and some rubbing alcohol. If your dog was in salt-water, be
sure to rinse the GPS Collar and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries
may need to be replaced. You can replace them yourself by contacting
Dogtra for a replacement battery.
Damages incurred to the unit due to improper battery installations are not
covered under the warranty. Dogtra strongly recommends sending the
unit in for inspection and repair.
5. My dog has skin irritation.
- This may be due to an improper fit or from wearing the collar too long. If
your dog exhibits signs of skin irritation, consult with a veterinarian. Once
your dog's skin returns to a normal condition, continue to use the collar
and check your dog's neck each time you use the unit.
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