Troubleshooting - Sage Fast Slow GO Guide Rapide

Troubleshooting

PROBLEM
The lid cannot be
opened at the end
of the cooking cycle
The LID led is flashing
and the buzzer is sounding
Steam is escaping
from the lid
OR
Safety locking pin
does not rise
OR
Cooker is not getting
to pressure
OR
Timer will not count down
OR
The screen displays 'SEAL'
The cooker automatically
switches to keep warm
without going through
a complete cooking cycle
Water is collecting
on the benchtop
The screen displays "Err"
Factory Reset
EASY SOLUTION
• Press the STEAM RELEASE button until all internal pressure
is released, and the cooker can be opened.
• If this occurs frequently, the cooker may need to be adjusted to suit
your current altitude. Follow "Altitude Adjust" instructions.
• Turn the lid to the correct position for pressure cooking or slow cooking.
• Assemble the lid correctly ensuring there is no gap between lid arm
and the stainless steel lid. The sealing nut should be screwed on tightly.
• Ensure the silicone lid seal is clean, free from damage or cracks and
is properly inserted.
• Ensure that the safety locking pin can move freely up and down.
• When the lid is locked, ensure the safety locking pin is properly
aligned within the opening of the lid arm.
• Ensure that the pressure release valve is properly seated in position
and facing the lid knob.
• Add more liquid/food to the bowl. There should be a minimum
of 1 litre combined food and liquid.
• If problem persists, call Sage Customer Service.
• Add more water to the cooking bowl and restart the cycle.
• Ensure the cooker is on a flat level surface and that the condensation
drip cup is installed on the back of the cooker. Follow "Preparing the
Fast Slow GO™" instructions on page 13.
• Empty the condensation drip cup.
• The screen will display "Err" when there is a non-resettable issue
with the appliance. Should this occur, immediately remove the power
cord from the power outlet and contact Sage Consumer Support.
• Press and hold 'soup' and 'sous vide' buttons for three seconds to
clear settings including altitude level.
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