Factory Warranty - LEGRAND KEOR HPE Manuel De Fonctionnement

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FACTORY WARRANTY

The factory warranty provided by Legrand is subject to the terms indicated below.
Validity
a) The present warranty terms only apply to the UPS systems manufactured by Legrand and
to their storage batteries, when supplied by Legrand.
Duration
a) The factory warranty provided by Legrand has a validity of 12 (twelve) months from the
startup date of the UPS. The warranty expires at the latest 18 (eighteen) months from
the purchasing date (invoicing).
General conditions
b) The execution of one or more repairs within the warranty time will not alter the original
expiry of the warranty.
c) If a unit is faulty and/or damaged within the time frame covered by the warranty, it will be
repaired or replaced with an equivalent or similar product.
Costs
a) The warranty covers all the costs resulting from repairs and/or spares to restore the
correct operation of the product covered by our factory warranty.
b) All other costs, particularly shipping costs, travel and accommodation costs for the
service personnel of Legrand for on-site repairs, as well as costs for the customer's own
employees, will not be covered by the factory warranty and will be charged to the end
customer.
c) In case of service performed following a call made by mistake, or in case our technicians
incur extra time and/or costs due to the site inaccessibility or due to work interruptions
required by the customer, such costs will be invoiced in accordance with ANIE rates
CLASS III COLUMN B.
Modes required
a) In the event of a fault covered by the warranty, the customer shall notify Legrand in
writing of the occurred fault, providing a short description of the fault.
b) The customer shall also provide documents showing the validity of the warranty
(receipt/purchasing invoice with serial number of the product – report indicating the start-
up date).
Service at the installation site
a) During preventive maintenance visits or emergency service, access shall be ensured to
the installation site, and the device shall be made available in order to ensure
maintenance or repair with no waiting time.
b) During the intervention, the customer's representative must attend service operations at
the installation site, so that he/she may operate the control devices outside the
equipment.
c) In case entry permits are necessary in order to enter the installation site, Legrand must
be notified of the time necessary to obtain the documentation required, if any.
d) In case of customer's non-compliance, Legrand reserves the right to refuse warranty
service. Legrand will not accept any product returned for repair or replacement without
prior agreement.
Warnings and general information
Avertissements et informations générales
Avvertenze e informazioni generali
OMB81276 REV. B 7