Service And Customer Care; Troubleshooting Guide - Kenwood kCook Multi Smart CCL45 Instructions

service and customer care

If you experience any problems with the operation
of your appliance, before requesting assistance
refer to the "troubleshooting guide" section in the
manual or visit www.kenwoodworld.com.
Please note that your product is covered by a
warranty, which complies with all legal provisions
concerning any existing warranty and consumer
rights in the country where the product was
purchased.
If your Kenwood product malfunctions or you
find any defects, please send it or bring it to
an authorised KENWOOD Service Centre.
To find up to date details of your nearest
authorised KENWOOD Service centre visit
www.kenwoodworld.com or the website specific to
your Country.
Designed and engineered by Kenwood in the UK.
Made in China.

troubleshooting guide

Problem
No power to appliance /display
screen not coming on.
Appliance not operating.
Food sticking or burning on
bottom of bowl.
Leaking from lid during
processing.
Stir speed cannot be increased.
Leaking from the base of the bowl.
IMPORTANT INFORMATION FOR
CORRECT DISPOSAL OF THE PRODUCT
IN ACCORDANCE WITH THE EUROPEAN
DIRECTIVE ON WASTE ELECTRICAL AND
ELECTRONIC EQUIPMENT (WEEE)
At the end of its working life, the product must not be
disposed of as urban waste.
It must be taken to a special local authority
differentiated waste collection centre or to a dealer
providing this service.
Disposing of a household appliance separately avoids
possible negative consequences for the environment
and health deriving from inappropriate disposal and
enables the constituent materials to be recovered to
obtain significant savings in energy and resources.
As a reminder of the need to dispose of household
appliances separately, the product is marked with a
crossed-out wheeled dustbin.
Cause
Appliance not plugged in.
On/Off switch not operated.
Bowl or lid not located correctly.
Start not pressed.
Time not set.
Stir tool or knife blade not fitted
when softening vegetables.
Temperature selected too high.
Lid seal not fitted correctly to lid.
Bowl or ingredients temperature
above 105˚C.
Bowl drive or plug seal not fitted
correctly
25
Solution
Check appliance plugged in.
Press the On/Off switch
the On position.
Check bowl is located to power
unit correctly.
Press the Start button to start
cooking.
Check time set.
Always use the stir tool or knife
blade.
Check correct temperature has
been selected and increase stir
speed.
Refer to "care and cleaning" for
how to fit the seal.
Normal operation.
Stir speed restricted to speed
6 when bowl or ingredients
temperature above 105˚C.
Check bowl seal is in place and
fitted correctly.
to