Kenwood kCook Multi Smart CCL45 Instructions page 30

troubleshooting guide continued
Problem
Timer not counting down on
display screen.
Temperature of bowl contents
does not go above 100˚C.
Display shows "CHECK WATER
LEVEL" during the steaming
programme.
Heavy movement or vibrations
during operation.
Display shows "MOTOR
OVERHEAT. ALLOW TO COOL".
Display shows "MOTOR
OVERLOAD" or "MOTOR
STALLED".
Display shows error message
starting with E:20 - E:29
Display shows error message E:34
slow flashing
fast flashing
If the problem persists contact your nearest authorised Kenwood Service Centre. To find up to
date details of your nearest Kenwood Service Centre visit www.kenwoodworld.com or the website
specific to your country.
Cause
During the heating stage the
timer will not count down until the
correct temperature is reached.
Temperature set above 100˚C but
water content of food preventing
temperature going above 100˚C.
Water content of ingredients may
prevent the temperature from
going above 100˚C.
Boil dry protection activated.
No water or run dry during
operation.
Uneven load in bowl causing
excessive vibrations.
Maximum capacity exceeded.
Wrong tool or speed used.
Motor overloaded.
Appliance overloaded.
Appliance not functioning correctly.
Wi-Fi credentials issue.
Unable to find known Wi-Fi
network
Wi-Fi available, but unable to
connect to Kenwood cloud
servers.
26
Solution
Normal operation.
Reduce or select correct
temperature.
Normal operation.
Add water to the 1 litre
and restart.
Reduce quantity or rearrange food
in bowl and restart unit.
Refer to the relevant programme
and recommended speed charts
for correct tool and speed to use.
Switch off and unplug the unit.
Leave to cool down for 45 minutes
and then plug back in. If message
is still displayed allow to cool for
another 45 minutes.
Reduce the quantity in the bowl.
Switch off and unplug the unit.
Then plug back in and restart.
Check Wi-Fi Password.
Factory reset Wi-Fi, see "Wi-Fi
Menu" section.
Restart Appliance Setup from the
Kenwood World app.
Appliance may have moved, router
may be turned off or may require
a restart.
Router may require a restart, or
contact your Internet Service
Provider.
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