Warranty And Repair Information - Dogtra 2600T&B Guide D'utilisation

- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is wobbling,
broken, or missing, you will need to send the unit in
to the Repair Department. The charging port must
be clean prior to charging; clean the dirt out with a
cotton swab and some rubbing alcohol. If the dog
is in salt-water, be sure to rinse the receiver and
charging port with clean water.
- For Dogtra units over two years old from the
purchase date, the batteries may need to be
replaced. You can replace them yourself by
contacting Dogtra. But, damages incurred to the unit
due to improper battery installation are not covered
under any warranty and any other unauthorized
servicing or tampering with the unit voids the
warranty. This will be up to the user's discretion.
If you are still having problems after replacing the
batteries, Dogtra strongly recommends sending the
unit in for inspection.
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WARRANTY AND
REPAIR INFORMATION
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original
purchase. The replaceable batteries of YS100, iQ No Bark Collar and iQ
CLiQ are not covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is
the customer's responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer's responsibility. Labor
fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due
to misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the 175NCP,
180NCP, 200NCP, 400NCP, 410NCP Series, and iQ Pet Series, and the
Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be
covered. All replacement costs for either the transmitter or receiver
will be the owner's responsibility. The warranty does not cover failure
resulting from damage, abuse or loss of parts. The warranty is void if
the unit has been altered or an unauthorized person has damaged the
unit while attempting repair work. Battery replacement by the customer
during the warranty period is not recommended. If the customer chooses
to replace the batteries, any damage to the unit during the change-out by
the owner will void the warranty. The removal of serial numbers from any
Dogtra products will void the warranty. Dogtra reserves the right to retain
and discard any parts or accessories that have been found damaged upon
replacement and repair.
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