Troubleshooting Guide - Dogtra 2600T&B Guide D'utilisation

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the collar.
- Make sure the unit is turned on: Place the two
red dots together to turn on the receiver and push
the black button on the transmitter until it illuminates
to turn on the transmitter.
- Be sure the collar strap is tight enough so both
contact points are touching the dog's skin.
- The contact points may be too short for the dog.
To place an order for longer contact points that are
more appropriate for your dog, please call +33 (0)
130 62 65 65 or email us at info@dogtra-europe.com.
If you are already using the longest contact points
available, you might need to trim down the hair on
the dog's neck so both contact points are touching
the dog's skin.
- The intensity level may be too low for your dog.
Keep increasing the stimulation until the dog
responds, usually with neck movement, head
shaking, looking over its shoulder, etc. (response
may be very subtle).
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs. We
recommend placing both contact points on your
inner wrist, where the sensitivity is higher, in order to
test the unit.
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- The battery may be low, so check the LED light for
battery life.
- If you have a full charge and you have done all of
the above, your unit may need to be serviced. Please
contact customer service at info@dogtra.com or
(888) 811-9111.
3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at +33 (0) 130 62 65
65 or go to www.dogtra-europe.com.
- The range indicated on the unit's box is for flat
terrain. Heavy brush, trees, hills, or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head, and/or
try moving to higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal building, and
radio towers. For best results, operate away from
these structures.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port needs to
be looked at. If you suspect your charger/splitter is
not functioning properly, please contact customer
service at info@dogtra-europe.com or call us at +33
(0) 130 62 65 65. You can send in your charging units
to have us inspect them.
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