Videotec ULISSE2 Manuel D'instructions page 56

15 Troubleshooting
Contact the VIDEOTEC technical service
or an authorized support centre if the
problems listed below persist or you have
any other issues that are not described
here.
PROBLEM The product does not go on.
CAUSE Wiring error, blown fuse.
SOLUTION Make sure the connections are
correct. Check the continuity of the
fuses and replace them with the
indicated models should they fail.
PROBLEM Under special zoom conditions,
the housing or sunshield interfere
with the image being shot (only for
versions with motorised zoom lens).
CAUSE The position of the camera or lens is
too far back in relation to the window.
SOLUTION Adjust the position of the camera and
lens.
PROBLEM The software interface displays the
following message:
CAUSE The DIP switch of the Factory default
is ON.
SOLUTION Follow the instructions outlined in the
following chapter (8.3.2 Description of
the Factory Default procedure, page
27).
54
PROBLEM The software interface displays the
following message:
CAUSE The NTP server cannot be reached or
is not configured.
SOLUTION Check that the server is up and
running. Check the settings in the
Network Configuration page. If
there is no server available, you can
synchronise the device with the date
and time on the PC that controls the
unit (the date and time will be reset
on the next restart).
PROBLEM The system log displays the error
message: Fault on illuminators
hardware or supply frequency out
of range.
CAUSE Fuse F3 is faulty or the supply
frequency is out of pre-set range.
SOLUTION Check continuity of the fuse and, if
faulty, replace it. Check the Pan & Tilt
power line frequency.
MNVCU2_2222_EN