Procedures For Service And Assistance - Tecno-gaz Europa B xp Mode D'emploi

17 - PROCEDURE FOR SERVICE AND ASSISTANCE
Repairs – revisions – assistance – validation
We consider it important to inform you of the procedures used by or service department.
The service department is the autonomous entity MEDILINE ITALIA SRL (TECNO-GAZ GROUP), which has
an articulated and professional structure.
Procedures applied have been explained in our quality manual.
1 - When the autoclave arrives at MEDILINE ITALIA SRL it is consigned directly to the service center, which
codes and creates the technical assistance document.
2 – Within 48 hours, it is examined by technicians and technical analysis along with cost estimate is prepared
for the service requested.
If the autoclave is not delivered as requested in the chapter INSTRUCTIONS FOR SHIPPING, above
times can sensibly differ
3 – Cost estimate will be sent to the distributor client, who will transmit it to the final client for vision and
approval.
4 – After MEDILINE ITALIA SRL receives written acceptance of the cost estimate, the autoclave will be
serviced and reshipped according to times indicated on the cost estimate.
5 – The merchandise will be reshipped in original packaging by the client's shipper.
72 DXBA408 Rev_14