Procedures For After Sale Service - Tecno-gaz Master Flux Plus Mode D'emploi

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PROCEDURES FOR AFTER SALE SERVICE

In case of damage or for overhaul contact directly the phone service of
TECNO –GAZ S.p.A.
Strada Cavalli 4, 43038, Sala Baganza, Parma, ITALIA.
www.tecnogaz.com
The service staff shall decide whether the return to the manufacturer or the intervention of a
technician is necessary; after checking the device the service staff will draw up a quote to
be submitted to the distributor which, on its turn, will submit it to the final customer for
subscription.
Upon reception of the subscribed quote the device will be repaired and then shipped back
within the times indicated on the quote form.
In case of shipment of the device to the manufacturer follow the compulsory indications
below:
 Use the original packaging, in case you do not have it anymore, use a suitable
packaging. The goods shipment risk is charged to the sender.
 Only send the flow meter box and the pressure reducers, placed individually in clean
cellophane.
The reducers must not be contaminated (detergents, alcohol, oils ...). If assistance
does not consider the packaging to be suitable, the reducers will be scrapped.
 Write down and include into the package a document describing accurately the
anomaly or the service required.
 Free port shipment is required, otherwise the supported transport costs will be
charged.
All no original packages we will receive shall be disposed of.
The machine will be shipped back in its original packaging (the cost for the packaging will be
charged to you) through the customer's forwarder.
PHONE
FAX
@
+39 0521 83.80
+39 0521 83.33.91
info@tecnogaz.com
ENGLISH
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