Warranty And Repair Information; Ec Declaration Of Conformity - Dogtra 4500 Edge Notice D'utilisation

3. The transmitter has no range, or the stimulation is weaker when
my dog is farther away.
- Check to see if your fingers are touching the antenna, as the range may
decrease substantially.
- The range indicated on the unit's box is for flat terrain (line of sight).
Heavy brush, trees, hills, buildings, and/or moisture will affect the
range of your unit. For the best range, hold the transmitter vertically
above your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link
dog runs, metal buildings, and radio towers. For the best results, operate
away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port
should stand straight up and firm in the center. If the pin is wobbling,
broken or missing, you will need to send the unit in to the repairs
department.
- The charging port must be clean prior to charging, clean the dirt out
with a cotton swab and some rubbing alcohol. If the dog was in salt-
water, be sure to rinse the receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries
may need to be replaced. You can replace them yourself by contacting
Dogtra for a replacement battery. Damages incurred to the unit due
to improper battery installations are not covered under the warranty.
Dogtra strongly recommends sending the unit in for inspection.
5. My dog has skin irritation
- This may be due to an improper fit. If your dog exhibits signs of skin
irritation, consult with a veterinarian. Once the dog's skin returns to a
normal condition, continue to use the collar and check your dog's neck
each time you use the unit.
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WARRANTY AND REPAIR INFORMATION

Dogtra-europe provides the original purchaser with a Two years warranty. The Warranty begins from
the date of purchase. For the first two years coverage is for both parts and labor, on all our products
purchased new. Accessories such as, chargers, splitter cables, antennas, straps and batteries have a
one-year warranty from the date of purchase.
Not Covered Under Warranty :
We cannot offer warranty for units/products that have been bought secondhand or as a resold product.
* Battery replacement by the customer during the first year of the warranty is not
recommended. If the customer chooses to replace the batteries, any damage to the unit during
the change-out by the owner will void the warranty.
The warranty is void if the unit has been altered or an unauthorized person has attempted repair work.
Procedure for Repair Work :
The cost of shipping products under warranty back to Dogtra is the customer's responsibility. Dogtra
will provide/pay (via regular ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer's expense. Dogtra is not responsible for loss of training time
or inconvenience while the unit is in for repair work. Dogtra does not provide loaner units or any
form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty work is initiated.
Please include a brief explanation outlining the problems and include your name, address, daytime
phone number, evening phone number, and email address.
If repair costs are not covered under warranty, we will call you for the payment information once the
work has been completed.
DOGTRA – EUROPE
Immeuble Le Vauban - Parc d'activités de la Verrière 4, rue de Panicalé - 78320 LA VERRIERE

EC DECLARATION OF CONFORMITY

We, Dogtra Company declare under our sole responsibility that the product
Model Name : 4500 EDGE
to which this declaration relates is in conformity with
R&TTE Directive 1999/5/EC
By application of the following standards
Essential
Description (Field) Applied Specification / Standard
Requirements
Article 3.1(a) Safety EN 60950-1:2006
EN 301 489-1 V1.8.1 (2008-04),
Article 3.1(b) EMC
EN 301 489-3 V1.4.1 (2002-08)
EN 300 220-1 V2.1.1 (2006-04),
Article 3.2 Radio
EN 300 220-2 V2.1.2 (2007-06)
All our radio-electric devices are subject to
conformity evaluation by the KOSTEC Co., Ltd.
Dogtra-Europe) Immeuble "Le Vauban" Parc d'activités de la Verrière 4, rue de Panicalé 78320 La
Verrière, France
* The diagrams and representations in the manual may differ slightly from the actual product
depending on the model type.
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