Troubleshooting Guide; Warranty And Repair Information - Dogtra RB 1000 Série Notice D'utilisation

TROUBLESHOOTING GUIDE

My collars are not holding a charge.
- The batteries might not be charged properly, or the charger,
splitter and the charging port needs to be looked at. If you
suspect your char ger/splitter is not functioning properly, please
send Dogtra-Europe your charging units to have them inspected.
- The charging pin may be damaged. Inside the char ging port,
there is a metal pin that should be standing straight up and stiff.
If the pin is wobbling, broken or missing, you will need to send
the unit in to the Repair's Department. The charging port must
be clean prior to charging, clean the dirt out with a cotton swab
and some rubbing alcohol. If the dog is in salt-water , be sure to
rinse the receiver and char ging port with clean water.
- For Dogtra units over two years old from purchase date, batteries
may be replaced when having battery problems. You can replace
them yourself by ordering parts from Dogtra-Europe. Damages
incurred to the unit due to improper installation are not covered
under any warranty. This is the only time customers should
open the unit, any other unauthorized servicing or tampering of
the unit voids your limited lifetime warranty. If after batteries
are replaced, and you still are having problems with the unit,
Dogtra-Europe strongly recommends sending the unit in for
inspection.
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WARRANTY AND REPAIR
INFORMATION
Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized distributors/
retailers. The warranty begins from the date of the original purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are not covered
by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground
service) the shipping cost back to the customer. Any expedited shipping service will
be at the customer's expense. If a repair is not covered by warranty, the cost of Parts,
Accessories, Labor fees, and Shipping fees incurred are the customer's responsibility.
Labor fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly
recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water damage
on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 400NCP,
410NCP Series, and iQ Pet Series, and the Water Resistant Receivers of the RRS,
RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The
warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work. Battery replacement by the customer during the
warranty period is not recommended. If the customer chooses to replace the batteries,
any damage to the unit during the change-out by the owner will void the warranty. The
removal of serial numbers from any Dogtra products will void the warranty. Dogtra
reserves the right to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.
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