Problem Solving; Drive Problems; Charging Problems; Display Problems - Trek RIDE+ Pro Manuel Du Propriétaire

Problem solving

7 P roblem solving
7.1 Drive problems
• The system will not switch on (no beep from the battery), the LCD display remains blank
First check the battery pack. It must be in place and the lock must be pushed in fully. Check all
connectors and disconnect and reconnect if necessary. Make sure that the controller is slid into its
docking all the way. If this does not help, contact your dealer.
• The motor is always in generative mode
There is probably something wrong with the switch for generative braking in the right hand brake
lever. If there is something wrong with the generative braking switch, try switching the system off
and on again. If this does not help, unplug the connector between brake lever and controller. This
should solve the problem, but generative braking will be disabled. Contact your dealer.
• After a repair or service, the motor is not as powerful as it was earlier
On a bike with a rear motor, have the rear axle nuts tightened to the correct torque (40 Nm).
On a bike with a front motor, have the front as well as the rear axle nuts tightened to the correct
torque (40 Nm).
• The system does assist, but irregularly
On a bike with a rear motor, have the rear axle nuts tightened to the correct torque (40 Nm).
On a bike with a front motor, have the front-as well as the rear axle nuts tightened to the correct
torque (40 Nm).
• System switches on as Battery is put into Docking Station
This happens sometimes due to static electricity. There is no problem with the system.
7.2. Charging problems
• The display does not show 'full' after a complete recharge
Please make sure you are following all charging instructions.
Let the battery cool down for several hours and try again. If the problem persists, fully discharge
(by riding) and recharge battery, if necessary have your dealer update it to the latest firmware.
• The charging light does not turn red after connecting the power cable to the power source
Check the power cable to the power supply. If defective, replace the cable immediately.
Warning: Replace a damaged power cable immediately to prevent an electric shock.
• The charging light turns green after only 10 minutes of charging
Please make sure the system is turned off before you connect the power supply to a power source
or before you remove the battery to charge it.
7.3 Display problems
• Occasionally, the display active for 1 second.
This is normal: this happens roughly every half hour as the system self-checks
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