14.2 Problems and Solutions
In case of an unexpected behavior of your breast pump check with the troubleshooting table
below. Find the issue in bold text, then follow the instructions listed below.
26
Problem
Power button not
working
Start/pause button
not working
Solution
The breast pump does not switch on:
Press the power button for 1 second until the lights turn on.
• Ensure that the breast pump is not on the breast before
switching on.
• Ensure that the breast pump is charged and the charging
cable is not plugged to a power source.
• Ensure that the breast pump is not overheated. Allow the
breast pump to cool down before switching it on.
If the breast pump still doesn't turn on, proceed with a
factory reset by pressing and holding the Power and the
Start/Pause button for 10 seconds.
NOTE: a factory reset will erase the breast pump memory
but all data stored on the app will remain accessible.
The breast pump does not switch off:
The breast pump cannot be switched off during the pumping
session. Press Start/pause button to pause the session,
break the latch with your fingers and place the breast
pump in a horizontal position until the breast pump turns off
automatically (could take up to 5 mins).
• Ensure that the breast pump is sufficiently charged (battery
status indicator green or yellow).
• If the L and R indicators are flashing, select the side.