Guarantee - Tecno-gaz EUROPA B 24 Mode D'emploi

PAR. 18
1. The appliance is covered by a warranty period of twelve months.
2. The warranty begins the date the machine is delivered to the customer. This date must appear on
the warranty coupon, which must be properly filled in, stamped and signed by the dealer and then
returned to TECNO-GAZ.
3. In case of complaint, the date appearing on the bill of sale will be considered.
4. Repairs or replacement under warranty conditions of any components will be exclusively carried out
by TECNO-GAZ ; the warranty does not cover the travel expenses of personnel, packaging or
transport expenses.
5. The warranty does not cover lamps, fuses, glass or failures or damage caused by incorrect
maintenance, negligence, lack of expertiseor any other cause the manufacturer may not be held not
responsible for.
6. Those parts and equipment subject to normal wearing ( e.g. buttons, pump moving parts, etc.) are
not covered by the warranty.
7. TECNO-GAZ does not recognize any right the complete replacement of the machine.
8. The warranty does respond to any claims for damages, direct or indirect, to persons or things
caused by the inefficiency of the machine.
9. TECNO-GAZ shall not be liable for failures or damage caused by incorrect use of the product or by
failure to carry out ordinary maintenance or to observe the basic rules of its proper maintenance
(negligence).
10. TECNO-GAZ does not recognize any right to indemnity in a case where the machine is not used.
11. The warranty will automatically fail to apply where the machine has been tampered with or repaired
or modified by the client or third parties not authorized by TECNO-GAZ.
12. The purchaser must contact the dealer or after-sales services centre indicated by TECNO-GAZ for
repairs etc.
13. Components repaired during the warranty period must be returned, carriage paid, to TECNO-GAZ.
14. If replaced components are not returned to TECNO-GAZ the purchaser will be charged for them.
15. TECNO-GAZ does not admit restitution from final users.
16. Only the dealer or the after-sales assistance centre chosen by the user will be admitted to return to
TECNO-GAZ components repaired according to commercial procedure CM-P-003 called "
MANAGEMENT OF REQUESTS FOR THE RESTITUTION, REPAIR OR REPLACEMENT OF
TECNO-GAZ EQUIPMENT AND CLIENT COMPLAINTS".
17. Components sent back to TECNO-GAZ must be accompanied by the correct documentation
according to our internal procedures.
18. The products sent back to TECNO-GAZ must come with attached documentation authorising the
return and a note describing the failure.
All components that need to be repaired must be sent to TECNO-GAZ carriage paid and properly packed

GUARANTEE

(original packaging is recommended).
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