Axonics 2501 Manuel page 66

Troubleshooting
Issues Communicating with a Stimulator
Issue
CP cannot find Stimulator
Communication with a
Stimulator is interrupted or lost
62
Presentation
Stimulator does not appear in list of
devices in the Connect to Patient
Device screen
Error prompt appears stating that
communication with Stimulator has
been lost. If communication is not re-
established, CP will return to Connect
to Patient Device screen
Resolution
Move closer to the Stimulator and hit the "Scan Again"
•
button on the screen to search again.
If the CP cannot find the Stimulator when close to the
•
implant site, verify with the patient's Remote Control
(if one has been paired) that the Stimulator has battery
life and that there is not an error (red light on Remote
Control).
If the error light of the paired Remote Control is on or the
•
CP still cannot connect to the Stimulator, contact Axonics.
Move closer to the Stimulator and hit the "Scan Again"
•
button on the screen to search again.
If the CP cannot find the Stimulator when close to the
•
implant site, verify with the patient's Remote Control
(if one has been paired) that the Stimulator has battery
life and that there is not an error (red light on Remote
Control).
If the Remote Control error light is on or the CP still
•
cannot connect to the Stimulator, contact Axonics.