Troubleshooting; User Troubleshooting Table - CAIRE Companion 5 Manuel D'utilisation

Alarm Conditions Table
Audible Colored LED
Alarm
Off Green Solid
Continuous RED Solid
Continuous RED Solid
Beeping RED Flashing
Continuous Yellow Solid
Beeping Yellow Flashing

Troubleshooting

It is recommended that you contact your healthcare provider if
your concentrator displays any alarms or if you feel that your
concentrator is not working properly. You should not attempt
to repair the concentrator yourself. Repair should only be
performed by a trained service technician. However, there are

User Troubleshooting Table

Problem
1. The electrical cord is not plugged in to an outlet.
The concentrator is
2. The electrical outlet is not providing power.
turned on, but it is
not running.
3. Internal failure.
1. The flow control setting has been changed.
2. Tubing has been disconnected.
3. The oxygen tubing or cannula is kinked.
You are experiencing
low or no oxygen
4. There is a leak in your cannula or tubing.
flow.
5. Air flow into the concentrator is impeded.
6. Internal failure.
Note: If your Companion 5 is still alarming after using the Alarm Conditions and Troubleshooting tables, please contact Technical Service at
1-800-482-2473 with the alarm code displayed on the LCD Display.
14 — 15062781-C4 E English
Cause
The concentrator is working properly. None
The concentrator has lost power but
the power switch is still in the "ON"
position.
System Malfunction
Product Flow Rate Too High or Too
Low
The Companion 5 has detected low
oxygen levels.
The Companion 5 has detected low
oxygen levels.
Possible Cause
Verify that the concentrator's electrical cord is plugged into an outlet and that
the outlet has power. Try a different outlet. If the problem continues, connect to a
back-up oxygen supply and contact your healthcare provider.
Turn the power switch in the "OFF" position immediately. Disconnect the AC
Power from the wall outlet. Wait 5 minutes. Connect the AC Power back into
the wall outlet and turn the concentrator back on again. If the alarm continues,
service is required. Connect to a backup oxygen supply and contact your
healthcare provider immediately.
1. Ensure that the cannula is not kinked or blocked. If used with a humidifier
bottle, ensure that it is filled properly and not creating a blockage.
2. Ensure that the Companion 5 has proper ventilation. It needs to be at least 12
inches (30 cm) from any surface to ensure the vents are not blocked.
3. If the problem persists, switch to an alternate source of oxygen and contact
healthcare provider for assistance.
1. Ensure the air intake filter and exhaust locations are not clogged or restricted.
2. Ensure the Eclipse is in a well-ventilated area. Make sure there are at least
12 inches between the back and sides of the Companion and any obstructions
(furniture, curtain, etc.).
3. If the condition persists, switch to an alternate source of oxygen and contact
your healthcare provider immediately.
some troubleshooting steps that you can take if you experience
problems with your CAIRE Companion 5. They are outlined
in the following table. You can use this chart by following the
checks for your problem in numerical order.
1. Plug in the electrical cord.
2. Check your household fuse and circuit. Try a different outlet.
3. Connect to a back-up oxygen supply. Contact your healthcare provider
immediately.
1. Verify that the flow control knob is set on your appropriate Liter Per
Minute (LPM) setting prescribed by your doctor.
2. Verify that the tubing is tight at all connections (outlet barb, bubble
humidifier, water trap, etc). Re-secure any connections if necessary.
3. Check for kinks or blockages in your tubing. Repair if needed.
4. Inspect all tubing and the cannula for leaks. You can do this by either
listening or feeling for escaping air. Replace leaky tubing or cannula.
5. Verify that nothing is blocking the inlets of the concentrator. Be sure it is
at least 12 inches (30 cm) away from furniture, walls, or other obstructions.
6. Connect to a back-up oxygen supply. Contact your healthcare provider
immediately.
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