Ascend X2 PERFORMANCE Manuel D'utilisation page 41

WARRANTY AND SERVICE INFORMATION
HOW TO MAKE A WARRANTY CLAIM FOR THE ASCEND X2 //
PERFORMANCE 2 IN 1 TREADMILL AND WALKING PAD
At Ascend, we prioritize your satisfaction and aim to resolve any issues you may encounter with our
products promptly. If you believe your Ascend X2 has a defect covered under warranty, please follow
the steps below to initiate a warranty claim:
Step 1: Gather Necessary Information
Proof of Purchase: Ensure you have a copy of your purchase receipt or invoice. This will help us verify
the purchase date and determine warranty eligibility.
Product Details: Note down the SKU (X2-Perfo-1) and the barcode number (616054939885) of your
treadmill.
Step 2: Document the Issue
For External Imperfections:
1. Take clear, well-lit photographs of the damaged part of the treadmill.
2. If the shipping box in which the treadmill arrived is damaged, please photograph each side of
the box as it was received at your residence.
3. Ensure the photos are high-resolution and capture the issue in detail.
For Functional Issues or Noises:
1. Record a clear video of the treadmill while it's exhibiting the problem. Ensure there's minimal
background noise.
2. If the treadmill is making an unusual sound, try to focus the video on the area where the sound
seems to be originating.
3. Videos should be no longer than 1 minute but should adequately capture the issue.
Step 3: Contact Ascend Customer Support
1. Reach out to us via email at hello@movewithascend.com or call us at +1-855-905-3486.
2. In your email, please include:
• A brief description of the issue.
• The photos or video documenting the problem.
• A copy of your proof of purchase.
• Your contact details: Name, address, phone number, and preferred time of contact.
Step 4: Await Response
Our dedicated customer support team will review the details provided and get back to you within 72
hours. We may ask for additional information if necessary.
ASCEND X2 // PERFORMANCE 2 IN 1 TREADMILL AND WALKING PAD
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