HP Photosmart C4340 All-in-One Série Guide D'utilisation page 56

• The product is not currently busy with another task such as aligning the printer. Check the
display. If the product is busy, wait until it completes the current task and run the fax test again.
• The rear door is attached to the back of the product.
• There are no error messages on the display. If there is an error message, resolve the problem
and run the fax test again.
If you run the fax test and the product reports that the test failed, read the following information
carefully to determine how to correct any problems with your fax setup. Different portions of the fax
test might fail for different reasons.
The "Fax Hardware Test" failed
Solution
• Turn off the product by pressing the On button located on the control panel and then unplug
the power cord from the back of the product. After a few seconds, plug the power cord back
in and turn the power on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
NOTE: Depending how long the product is unplugged, the date and time might be
erased. You might need to reset the date and time later, when you plug the power cord
back in.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might
not be a problem.
• If you are running the test from the Fax Setup Wizard, make sure the product is not busy
completing another task, such as making a copy. Check the display for a message indicating
that the product is busy. If it is busy, wait until it is finished and in the idle state, before
running the test.
After you resolve any problems found, run the fax test again to make sure it passes and the
product is ready for faxing. If the Fax Hardware Test continues to fail and you experience
problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
• Check the connection between the telephone wall jack and the product to make sure the
phone cord is secure.
• Make sure you use the phone cord that came with the product. If you do not use the supplied
phone cord to connect from the telephone wall jack to the product, you might not be able to
send or receive faxes. After you plug in the phone cord that came with the product, run the
fax test again.
• Make sure you have correctly connected the product to the telephone wall jack. Using the
phone cord supplied in the box with the product, connect one end to your telephone wall
jack, then connect the other end to the port labeled 1-LINE on the back of the product. For
more information on setting up the product for faxing, see the printed documentation.
Fax setup troubleshooting 53