Fax Setup Troubleshooting - HP Photosmart C4340 All-in-One Série Guide D'utilisation

For more information on setting up the product and connecting it to your computer, see the Setup
Guide that came with the product.
Cause: There was some communication problem between the product and the computer.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in-One
is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes,
or both.
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
Solution 1: Make sure you set up the product as described in the printed
documentation
Solution: Follow the instructions in your printed documentation to set up the product properly
for faxing, based on the equipment and services you have on the same phone line as the product.
Then, run a fax test to check the status of the product and to make sure you set it up properly.
The product prints a report with the results of the test. If the test fails, review the report for
information on how to fix the problem.
Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light is not lit,
the product is turned off. Make sure the power cord is firmly connected to the product and
plugged into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using the correct type of phone cord
Solution
NOTE:
phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile,
China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia,
Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
This special 2-wire phone cord is different from the more common 4-wire phone cords you might
already have in your office. Check the end of the cord and compare it to the two types of cords
shown below.
This possible solution applies only in the countries/regions that receive a 2-wire
Fax setup troubleshooting 41