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4. Exclusion
The warranty shall not apply in the following cases:
•
Normal wear and tear resulting from normal (intended) use, especially to general wear parts such as funnels, flame shields, burners,
thermometers, ignition and battery, electrode, ignition cable, gas hose, gas pressure regulator, heating element, reflector, aluminium
protection foil, barbecue grid or charcoal grate and barbecue tray, lighting grate and charcoal/drip pan.
•
Damage to the enamel coating from utensils and other devices, provided that the defect did not already demonstrably exist before first use.
•
Defects and/or damage due to misuse and/or improper use, in particular due to failure to observe the user guide, safety instructions or
operating/maintenance instructions (for example, use of outdoor equipment indoors, damage resulting from incorrect installation, improper
cleaning of the enamelled surface of the funnel or barbecue grid, failure to perform a leak test to the extent recommended in the user guide,
use of harmful chemicals, unintended use, etc.).
•
Defects and/or damage caused by intervention or repair by persons other than those authorised by OC.
•
Defects and/or damage caused by destructive weather influences (e.g. hail or lightning).
•
Defects and/or damage due to vandalism or due to intentional or negligent damage to the extent that this was not caused by OC.
•
Defects and/or damages incurred during transport to the buyer, unless the transport was arranged by the warranty provider.
•
Defects and/or damage due to force majeure.
•
Defects and/or damages due to wear caused by professional use for commercial purposes (e.g. use in a hotel or restaurant).
5. Processing of warranty claims
In the event of a warranty claim, please contact us or one of our authorised dealers (a dealer directory is available at www.outdoorchef.com)
as soon as possible and tell us your address and, if possible, the product/product part, sales receipt information, serial number and item number
(both can be found on the data sticker on your barbecue; see the first section of the User Guide). Please describe the defect and, if possible,
also send us a photo of it. In order to verify your warranty claim, you will need to return the product to us or your local dealer (bring-in warranty).
In the case of justified warranty claims, we will reimburse the necessary and required transport and shipping costs. Otherwise we will send the
product back to you at your expense.
The registered brand OUTDOORCHEF is represented by the following enterprise:
Outdoorchef AG | Eggbühlstrasse 28 | Postfach | 8050 Zürich-Schweiz | www.outdoorchef.com
*
A dealer directory can be found on our website at OUTDOORCHEF.COM.
**
The serial number and item number can be found on the information sticker on your barbecue
(see the first section of this USER GUIDE).
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