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Procedure in Case of Service and Ordering of Spare
Parts
This section contains information on shipping an instrument to your service center and ordering spare
parts.
Please contact your local Rohde & Schwarz service center if you need service or repair work of your
equipment or to order spare parts. You can find the current address of your representative on our
homepage www.rohde-schwarz.com.
Shipping the Instrument
We require the following information in order to answer your inquiry fast and correctly and to determine
whether the warranty is still valid for your instrument:
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Instrument model
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Serial number
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Firmware version
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Must the instrument be returned with this firmware?
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Detailed error description in case of repair
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Indication of desired calibration
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Contact person for possible questions
In some countries, an RMA process is available for the return shipment of the instrument. For details,
contact your local representative.
When shipping the instrument, be careful to provide for sufficient mechanical and antistatic protection.
●
Use the original packaging for transporting or shipping the instrument. The protective caps for the front
and rear prevent damage to the operating elements and the connectors.
●
If you do not use the original packaging, provide for sufficient padding to prevent the instrument from
slipping inside the box. Wrap antistatic packing foil around the instrument to protect it from electro-
static charging.
Rohde & Schwarz offers repair and calibrations of the test systems it produces. The calibration
documentation fulfills ISO 17025 requirements.
Shipping Defective Modules
Also when shipping a module, be careful to provide for sufficient mechanical and antistatic protection.
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Ship the module in a sturdy, padded box.
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Wrap the module in antistatic foil.
If the packaging is only antistatic but not conductive, additional conductive packaging is required. The
additional packaging is not required if the tightly fitting packaging is conductive.
Exception:
If the module contains a battery, the tightly fitting packaging must always consist of antistatic, non-
chargeable material to protect the battery from being discharged.
1171.0200.61-02
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