Troubleshooting - arjo Enterprise 9000X Notice D'utilisation

Troubleshooting

If the equipment fails to operate correctly, the table below suggests some
simple checks and corrective actions. If these steps fail to resolve the
problem, contact Arjo or an approved service agent.
Symptom
"Beeping" sound when
using the bed
One or more bed functions
inoperative
Bed is difficult to
manoeuvre
All indicators on ACP lit or
flashing
Mattress platform cannot
be lowered
Error code E300 is
displayed
Mattress platform cannot
be lowered and error code
AES is displayed
Error code E410
Alarm sounds when
patient moves on the bed
Errors in indicated patient
weight
Backrest does not lower
using the manual CPR
release handle
Error code E001
Error code E002
52
Possible Cause
Bed is operating from
the backup battery
Function(s) locked on
ACP
Brake pedals in
"steer" position
Duty cycle of
electrical system
exceeded
Height control
software error
Control button
pressed for more than
90 seconds
Anti-Entrapment
system activated
Service Error
Movement detection
threshold set too low
Mattress platform
obstructed
Insufficient patient
weight applied to the
backrest
Zero on battery power
Auto Compensation
weight decrease more
than 100kg
Action
Check the power supply cord is
plugged in and the electricity supply is
OK
Check fuse in mains plug (where fitted)
Unlock function(s) on ACP
Place brake pedals in the "free"
position
Refer to the section "Duty cycle
lockout" on page 38
Raise the mattress platform to
maximum height to reset software
Remove pressure from control
buttons. If error code does not clear
call an Arjo approved service engineer
Remove obstruction(s) from below the
mattress platform. If bed still cannot be
lowered, call an Arjo approved service
engineer
Call an Arjo approved service
engineer
Increase VariZone threshold setting
Check the mattress platform is not
touching furniture, curtains, cables,
etc.
Check that weight has not been added
to the bed without using the auto-
compensation function.
Push the backrest down to initiate
lowering
Connect bed to mains supply and re-
initialise the weighing system - see
page 41
Replace weight removed from bed