Warranty And Repair Information; Declaration Of Ce Conformity - Dogtra iQ No Bark Collar Guide D'utilisation

2. My dog is not reacting to the iQ No Bark Collar.
- Check the LED indicator light to see that the iQ No Bark Collar has
enough battery life.
- Tighten the collar strap around your dog's neck if it is too loose and make
sure the contact points are held firmly against the dog's skin.
- If your dog has a thick or long coat, you may need to trim the hair on the
dog's neck, so that both contact points are touching the dog's skin.
- The intensity level may be too low for your dog. Increase the stimulation,
starting from the lowest level, until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders. The response
may be very subtle.
3. My dog has skin irritation.
- This may be due to an improper fit or leaving the collar in the same
location for an extended period of time. If your dog exhibits signs of skin
irritation, consult with a veterinarian.
- Once the dog's skin returns to a normal condition, continue to use the
collar and check your dog's neck each time you use the unit.

WARRANTY AND REPAIR INFORMATION

1-Year Comprehensive Warranty
Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY for the iQ No
Bark. The warranty begins from the date of purchase. For the first year, coverage is for Parts,
Labor, and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are
the customer's responsibility. Labor fees will be variable depending on the extent of the work
required.
Not Covered Under Warranty
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog,
improper maintenance, and/or lost units. The removal of serial numbers from any Dogtra products
will void the warranty. Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Trouble Shooting Guide" in the Owner's Manual
and call customer service at +33 (0)1 30 62 65 65, for technical support, before sending it to
Dogtra for Service. The cost of shipping products under warranty back to Dogtra is the customer's
responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra. Dogtra
is not responsible for loss of training time or inconvenience while the unit is in for repair work.
Dogtra does not provide loaner units or any form of compensation during the repair period. A copy
of the sales receipt showing the purchase date may be required before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name, address, city/
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state/zip code, daytime phone number, evening phone number, and email address. If the repair
costs are not covered under warranty, we will call you for payment information and authorization.
For any questions concerning your Dogtra products, call us toll free at +33 (0)1 30 62 65 65, or
email us at sav@dogtra-europe.com for specific repair inquiries.

DECLARATION OF CE CONFORMITY

The company : DOGTRA-EUROPE
declare under our sole responsibility that the following product : iQ No Bark
comply to all dispositions of the European Directives 2004/108/CE
and comply with standards below :
EN 61000-6-3 : 2007, EN 61000-6-1 : 2007
DOGTRA -EUROPE
Immeuble "Le Vauban"
Parc d'activités de la Verrière
4 rue de Panicalé
78320 LA VERRIERE
FRANCE
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