Warranty And Repair Information - Dogtra IQ Plus Duo Manuel D'instruction

clean prior to charging, clean the dirt out
with a cotton swab and some rubbing
alcohol. If the dog is in salt-water, be sure
to rinse the receiver/collar and charging
port with clean water.
- For Dogtra units over two years old
from the purchase date, the batteries may
need to be replaced. You can replace
them yourself by contacting Dogtra-
Europe. Damages incurred to the unit
due to improper battery installation are
not covered under any warranty. Dogtra-
Europe strongly recommends sending the
unit in for inspection.
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TROUBLESHOOTING GUIDE
5. My dog has skin irritation.
- This may be due to the contact points. If
your dog exhibits signs of skin irritation,
consult with a veterinarian. Once the
dog's skin returns to a normal condition,
continue to use the receiver/collar and
check your dog's neck each time you use
the unit.

WARRANTY AND REPAIR INFORMATION

One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 1-YEAR LIMITED
WARRANTY for No Bark Collars, the Dogtra Series and the StB-Hawk Series, and
with a 2-YEAR LIMITED WARRANTY for the other models, as specified in the
table here below. The warranty begins from the date of the original purchase.
The Term of
Product Name Note
Warranty
175NCP, 400NCP, 410NCP, 600M,
620NCP, 1210NCP, 1800NC, RB1000, The rechargeable batteries are only
2500T&B, 3500NCP, 4500 EDGE, 2-year covered during the first year of
RR Deluxe, Ef-3000 Gold, 2-year warranty.
iQ Remote Trainer, iQ PLUS
The replaceable batteries of YS100,
YS100, YS300, YS500,
1-year iQ No Bark Collar and iQ CLiQ are
iQ No Bark, iQ CLiQ, StB- Hawk
not covered by Warranty.
*The cost of shipping products under warranty back to Dogtra-Europe is the
customer's responsibility. Dogtra-Europe will provide/pay (via regular ground service)
the shipping cost back to the customer. Any expedited shipping service will be at the
customer's expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor fees, and
Shipping fees incurred are the customer's responsibility. Labor fees will be variable
depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We strongly
recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water damage
on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP, 400NCP,
410NCP Series, and Dogtra Series, and the Water Resistant Receivers of the RRS,
RRD, and RR Deluxe, will not be covered. All replacement costs for either the
transmitter or receiver will be the owner's responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of parts. The
warranty is void if the unit has been altered or an unauthorized person has damaged
the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not recommended.
If the customer chooses to replace the batteries, any damage to the unit during the
change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include
parts, labor and shipping. The owner will be informed about the repair costs before the
product is repaired. Write a note briefly explaining the problem. Include your name,
address, city/zip code, phone number and email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the
Owner's Manual and call customer service at +33 (0)1 30 62 65 65, for technical
support, before sending it to Dogtra-Europe for Service.
The cost of shipping products under warranty back to Dogtra-Europe is the customer's
responsibility. Dogtra-Europe is not responsible for units damaged or lost in transition
to Dogtra. Dogtra-Europe is not responsible for loss of training time or inconvenience
while the unit is in for repair work. Dogtra-Europe does not provide loaner units or
any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty
work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. If the repair costs are not covered under warranty, we will call you for
payment information and authorization. For any questions concerning your Dogtra
products, call us at +33 (0)1 30 62 65 65, or email us at sav@dogtra-europe.com.
WARRANTY AND REPAIR INFORMATION
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