Troubleshooting Guide - Dogtra IQ Plus Duo Manuel D'instruction

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the receiver/
collar.
- Make sure the receiver/collar is turned on.
Place the two red dots together to activate
the receiver/collar.
- Be sure the collar strap is tight enough so
both contact points are touching the dog's
skin.
- The contact points may be too short for
your dog's thick or long coat. You can
order longer contact points by contacting
us. If you are already using longer contact
points, you might need to trim down the
hair on the dog's neck, so both contact
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TROUBLESHOOTING GUIDE
points are touching the skin.
- The intensity level may be too low for
your dog. Keep increasing the stimulation
until the dog responds usually by neck
movement, head shaking, looking over his
shoulder, etc. (response may be very subtle
so pay attention)
2. The LED indicator light comes on, but I
do not feel any stimulation.
Your tolerance may be higher than your
dog's. You may need to try the unit on
your fingertips where sensitivity is higher
and/or increase the stimulation level. Be
sure both contact points are touching both
of your fingertips.
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have
done all of the above, your unit may need
to be serviced. Please contact Customer
Service at info@dogtra-europe.com or
+33 (0)1 30 62 65 65.
3. The handheld transmitter has no range,
or stimulation is less when the dog is
farther away.
- Check to see if your fingers are touching
the antenna as the range may substantially
decrease.
- The range indicated on the unit's box is
for flat terrain (line of sight). Heavy brush,
trees, hills or moisture will affect the range
of your unit. For best range, hold the
handheld transmitter vertically above your
head, and/or try moving to higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, and radio towers. For best
results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A
metal pin inside the charging port should
stand straight up and firm in the center. If
the pin is wobbling, broken or missing,
you will need to send the unit in to the
Repair Dept. The charging port must be
TROUBLESHOOTING GUIDE
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