Disposal; Disposal Of Your Old Appliance; Customer Service; Model Number (E-Nr.) And Production Number (Fd) - Thermador Professional PODS301W Mode D'emploi

Fault
With a new oven there is a strong
odor when oven is turned on
Control does not react when a key
is touched
Warm air or steam escapes from
oven vent
Cooling fan runs even when the
oven is turned off
Water tank empties without any
apparent reason
A "plop" noise can be heard during
cooking
Appliance no longer produces
steam correctly
15 Disposal

Disposal

Find out here how to dispose of old appliances correctly.
Disposal
15.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
Unplug the appliance from the power supply.
1.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally compati-
3.
ble manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
16 Customer service

Customer service

If you have any questions on use, are unable to eliminate
Customer service
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
We will work to find an appropriate solution for you thereby
avoiding unnecessary visits by a service provider.
With any warranty repair, we will make sure your appli-
ance is repaired by a trained authorized service provider
using genuine replacement parts. We use only genuine re-
placement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
Cause and troubleshooting
This is normal with a new oven and will disappear after a few uses
Operate the self clean mode to burn-off the smell more quickly.
▶
The control is wet or soiled
Clean the control panel an wipe it dry.
▶
The touch keys are not pressed correctly
Press the center of the button.
1.
Use the flat part of your finger.
2.
It is normal to see or feel steam or warm air escaping from the oven vent
CAUTION
The oven vents are important for air circulation. Covering the oven vents will cause
the oven to overheat. Refer to the appliance overview for the location of the oven
vents. → Page 10
▶ Do not obstruct oven vents.
The cooling fan will continue to run, even after the oven has been turned off, until
the oven has cooled sufficiently
This is normal. There is no action required.
▶
The water tank is not closed properly
Close the tank lid until it clearly snaps into place.
▶
The tank lid seal is dirty
Clean the seal of the tank lid.
▶
The tank lid seal is not functioning
You can purchase a new water tank through Customer Support.
▶
The water vapor causes a temperature change in frozen food
This is normal. There is no action required.
▶
The appliance needs to be descaled
Descale the appliance.
▶
If you contact the Customer Service, you will require the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
800-735-4328
www.thermador.com/support
www.store.thermador.com/us
CA:
1-800-735-4328
www.thermador.ca
For assistance with connecting to Home Connect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
16.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
You can see the rating plate with these numbers when you
open the appliance door.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
Disposal en-us
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