Troubleshooting Guide - HemoCue Hb 301 Manuel D'utilisation

Troubleshooting Guide

GB/US
If you are unable to resolve the problem by following this Troubleshooting Guide, please contact your local HemoCue distributor
or HemoCue AB. The analyzer should be cleaned as recommended under "Maintenance" prior to service or disposal. Consult local
environmental authorities for proper disposal. The analyzer has no serviceable parts.
Symptom
The analyzer shows an error
code.
E00
E01–E05
E06
E07
E08
Explanation
May be a temporary fault.
No stable endpoint of the measurement is found
within the time range.
1. The cuvette is faulty.
2. The circuit board is out of order.
1. Dirty optronic unit or faulty electronics or
optronic unit.
1. Unstable blank value. The analyzer might be
cold.
1. The battery power is too low.
The absorbance is too high.
1. Light blocking item in the cuvette holder
Action
Turn off the analyzer and turn it on again after 30 seconds.
Take a new microcuvette and repeat the measurement.
If the problem continues, see specific error code below.
1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2. The analyzer needs service. Contact your distributor.
1a. Turn off the analyzer and clean the optronic unit as
descriped in the maintance section.
1b. The analyzer needs service. Contact your
distributor.
1. Turn off the analyzer and allow it to reach room
temperature. If the problem continues, the analyzer needs
service. Contact your distributor.
1a. The batteries need to be replaced. Turn off the analyzer
and replace the batteries, 4 type AA.
1b. Use the power adapter.
1a. Check that the analyzer and microcuvettes are used
according to the HemoCue Hb 301 operating manual and
instructions for use.
1b. The analyzer needs service. Contact your distributor.
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