Troubleshooting Guide - HemoCue Hb 301 Manuel D'utilisation

Troubleshooting Guide

GB/US
If you are unable to resolve the problem by following this Troubleshooting Guide, please contact your local HemoCue distributor or HemoCue AB. Consult local environmental authorities for
proper disposal. The analyzer has no serviceable parts. Do not open the cover of the analyzer.
Note: The warranty is void if the cover of the analyzer has been opened.
Symptom
The analyzer shows an error code.
E00
E01–E05
E06
E07
E08
Explanation
May be a temporary fault.
No stable endpoint of the measurement is found within the time
range.
1. The microcuvette is faulty.
2. The circuit board is out of order.
1. Dirty optronic unit or faulty electronics or optronic unit.
1. Unstable blank value. The analyzer might be cold.
1. The battery power is too low.
The absorbance is too high.
1. Light blocking item in the cuvette holder
Action
Turn off the analyzer and turn it on again after 30 seconds. Take a new micro-
cuvette and repeat the measurement.
If the problem continues, see specific error code below.
1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2. The analyzer needs service. Contact your distributor.
1a. Turn off the analyzer and clean the optronic unit as descriped in the
maintance section.
1b. The analyzer needs service. Contact your distributor.
1. Turn off the analyzer and allow it to reach room temperature. If the problem
continues, the analyzer needs service. Contact your distributor.
1a. The batteries need to be replaced. Turn off the analyzer and replace the
batteries, 4 type AA.
1b. Use the power adapter.
1a. Check that the analyzer and microcuvettes are used according to the
HemoCue Hb 301 operating manual and instructions for use.
1b. The analyzer needs service. Contact your distributor.
28